by Mary | Jul 2, 2013 | Blog, Business, Communication, Customer Service, Inspirational
The curse for many business professionals is a dependence upon email instead of talking to customers by phone or face-to-face. I recently experienced a volley of frustrating emails with a dealer’s service manager. He prefers email to talking. Email use is encouraged...
by Mary | Jun 12, 2013 | Blog, Business, Copier Leases, Customer Service, Printing and Graphic Arts, Sales Training
A printing company owner I’ll refer to as Samuel, called me for help solve his problems with 2 digital presses. In his words “the stuff is always broken.” This saga is still unfolding. Our lesson today, is what is about the definition of Equipment...
by Mary | Jun 12, 2013 | Blog, Business, Copier Leases, Customer Service, Fair Market Value, Financing, Leasing, Negotiation, Printing and Graphic Arts, Sales Training
A business owner asked if she could cancel her equipment lease. The leasing company told her that the lease was non-cancellable. She asked for help her understand the term “non-cancellable.” Of course, you can pay a lease off early. IF and ONLY...
by Mary | Jan 14, 2013 | Blog, Business, Computers and IT, Copier Leases, Customer Service, Financing, Leasing, Negotiation, Printing and Graphic Arts, Request for Proposal (RFP)
RFP’s: Just a Waste of Time? If you are like supply chain and purchasing professionals, the addition of new or used equipment begins with a telephone call to the usual suppliers. Whenever there is a plan to buy equipment, the process begins with a request for...
by Mary | Jan 10, 2013 | Blog, Business, Copier Leases, Customer Service, Financing, Leasing, Printing and Graphic Arts, Sales Training
Taxes and Leases must work together or you will pay too much tax on every equipment lease. What your lease contract states, in case you didn’t the Read the Fine Print is as follows: The customer (Lessee) is responsible for all taxes on leased equipment. The...
