by Maryspeaks | Mar 13, 2017 | Blog, Communication, Customer Service, Sales Training
Because there are no visual clues, you must sharpen your listening skills. The following are tools and tips I use to improve my ability to practice the HEARD Process. Before Answering the Phone Take a deep breath. This helps to refocus and switch gears from other...
by Maryspeaks | Jan 23, 2017 | Blog, Customer Service, Negotiation, Sales Training
Recently, a Pennsylvania commercial printer, we’ll call Mike, called me for help. He heard that I specialize in equipment lease negotiations. Mike was at the end of a three-year lease on two digital copiers. He wanted to buy the equipment. As I live by the rule...
by Maryspeaks | Jul 11, 2016 | Blog, Body Language, Communication, Customer Service, Negotiation, Professional Speaking
My husband recently had another surgery. In our 30 years together, he has had fifteen operations. When a loved one is hospitalized, we often spend “quality” time with friends, family and hospital staff including physicians, surgeons, nurses, technicians, therapists,...
by Maryspeaks | Jun 27, 2016 | Blog, Business, Communication, Customer Service, Entrepreneurship
Have you tucked in your hottest prospects so they’ll have a calm, restful weekend? Years ago, one of my managers asked me this exact question before a 3-Day Weekend. The question left me confused. I can’t tuck them in, I live in Kansas and they’re in Colorado, Texas,...
by Maryspeaks | Jun 29, 2015 | Blog, Business, Communication, Computers and IT, Copier Leases, Customer Service, Financing, Negotiation
How often do you read a Software Agreement before accepting the terms and conditions? I bet few of us stop to read any Terms of Service before we download a new AP and agree to the terms and conditions, without ever wondering what they say. We are an impatient...
by Maryspeaks | Mar 9, 2015 | Blog, Business, Change, Customer Service, Inspirational, Professional Speaking
As a professional speaker, I attend many conferences throughout the United States. Recently, I attended a luncheon with an audience of 500 business professionals. The speaker was a Vice President of a worldwide corporation with thousands of employees. My...
