by Mary | Nov 12, 2014 | Blog, Body Language, Business, Change, Communication, Integrity, Negotiation
Do you consummate a deal with a handshake? In the Western world, we use a handshake when we initially meet someone or greet a friend. We also shake hands when offering congratulations or expressing gratitude. A handshake conveys trust, respect, balance and equality....
by Mary | Oct 29, 2014 | Blog, Business, Change, Faith, Inspirational, Integrity
Announcing Change! Irritating emails fill my Inbox. Memos cover my desk. Take action now! However, the little voice in my head screams: 1. I’m tired of change. 2. Why can’t things stay the same? 3. This isn’t the way we used to do it. 4. I refuse to make more changes....
by Mary | Oct 17, 2014 | Blog, Body Language, Communication, Customer Service, Inspirational, Integrity, Negotiation
Bullies are alive and some live in Kansas. Bullies take no hostages and revel in unearned victories. The Fearless Negotiator met her match in the form of a 250 pound, 6’6”’ car repair shop owner and his tow truck cave man accomplice. The mission was to help get a...
by Mary | Jul 11, 2014 | Blog, Business, Communication, Financing, Negotiation
How often do you sign a contract without reading it? You do that for hundreds of reasons. Six Common Excuses: If I delay to allow time to negotiate the contracts, the deal might go away. Been doing business with them for years. They’ve always done what they say...
by Mary | Jul 10, 2014 | Blog, Business, Communication, Customer Service, Integrity
Did you open the doors to your company to serve your employees or to attract loyal customers? Sometimes those two groups appear to be at odds with one another. Choosing between the two may require the wisdom of Solomon to decipher where allegiances lies. Many...
