Mary A Redmond
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Standard Contracts: No Laughing Matter

by Mary | Jul 11, 2014 | Blog, Business, Communication, Financing, Negotiation

How often do you sign a contract without reading it?  You do that for hundreds of reasons. Six Common Excuses: If I delay to allow time to negotiate the contracts, the deal might go away. Been doing business with them for years. They’ve always done what they say...

Who Wins if Employees and Customers Disagree?

by Mary | Jul 10, 2014 | Blog, Business, Communication, Customer Service, Integrity

Did you open the doors to your company to serve your employees or to attract loyal customers? Sometimes those two groups appear to be at odds with one another. Choosing between the two may  require the wisdom of Solomon to decipher where allegiances lies. Many...

10 Rules from the Best Business Coach: MOM

by Mary | Apr 7, 2014 | Blog, Body Language, Business, Communication, Customer Service, Inspirational, Integrity, Negotiation

Mom had a high school education and was a full time homemaker and mother of six. She died at a young age and never saw me apply her business basics and power negotiation lessons. My favorite business seminar came at age 13 when I learned about market research,...

Low Hanging Fruit Picked. Now What?

by Mary | Mar 18, 2014 | Blog, Business, Customer Service, Negotiation, Sales Training

New products are exciting. They give us a reason to call on current customers. We have an excuse to go see them. But what happens when you don’t have a new product to sell? How will your business survive? You picked the low hanging sales opportunities in 2013....

Lease Notification: Pay Attention or Pay the Price

by Mary | Feb 8, 2014 | Blog, Business, Copier Leases, Fair Market Value, Financing, Leasing, Negotiation, Printing and Graphic Arts

Thank goodness, we’re done with that lease negotiation stuff! The equipment is in and working great. “Stick those legal mumbo jumbo contract in a file drawer. Let’s get back to business and make some money.”  That is often the command issued from the bridge by the...

Tools to Use if you Face Ethical Challenges in the Sales Shark Tank?

by Mary | Jan 14, 2014 | Blog, Business, Copier Leases, Financing, Integrity, Leasing, Negotiation, Printing and Graphic Arts, Sales Training

During December, a commercial printer (“Charles”) called for help. Charles told me about a digital press deal that was too good to refuse. The dealer told him that no one in all of the United States had a deal with pricing this low on such high quality commercial...
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