by Maryspeaks | Aug 22, 2016 | Blog, Body Language, Business, Negotiation, Sales Training
It’s an election year. We’re bombarded with political messages, press briefings and debates. The world has had the opportunity to observe Americans bickering, pointing fingers and displaying behavior that, if they were children, would result in an extended timeout or...
by Maryspeaks | Jul 11, 2016 | Blog, Body Language, Communication, Customer Service, Negotiation, Professional Speaking
My husband recently had another surgery. In our 30 years together, he has had fifteen operations. When a loved one is hospitalized, we often spend “quality” time with friends, family and hospital staff including physicians, surgeons, nurses, technicians, therapists,...
by Maryspeaks | May 5, 2015 | Blog, Body Language, Business, Communication, Integrity
Even though your client is smiling when you walk in the door, can you tell if they’re truly pleased to see you? When is a smile not a real smile? It’s important to decipher when someone is pleased that you’re there or secretly hope your visit is brief and you are out...
by Maryspeaks | Jan 8, 2015 | Blog, Body Language, Business, Change, Communication, Negotiation
I can usually spot a liar. Am I psychic or did I check my crystal ball before a meeting? Of course not. My secret—I read feet. I understand what American essayist and poet Ralph Waldo Emerson knew, that “Your body speaks so loud that I cannot hear what you are...
by Mary | Nov 12, 2014 | Blog, Body Language, Business, Change, Communication, Integrity, Negotiation
Do you consummate a deal with a handshake? In the Western world, we use a handshake when we initially meet someone or greet a friend. We also shake hands when offering congratulations or expressing gratitude. A handshake conveys trust, respect, balance and equality....
by Mary | Oct 17, 2014 | Blog, Body Language, Communication, Customer Service, Inspirational, Integrity, Negotiation
Bullies are alive and some live in Kansas. Bullies take no hostages and revel in unearned victories. The Fearless Negotiator met her match in the form of a 250 pound, 6’6”’ car repair shop owner and his tow truck cave man accomplice. The mission was to help get a...
