by Mary | Apr 7, 2014 | Blog, Body Language, Business, Communication, Customer Service, Inspirational, Integrity, Negotiation
Mom had a high school education and was a full time homemaker and mother of six. She died at a young age and never saw me apply her business basics and power negotiation lessons. My favorite business seminar came at age 13 when I learned about market research,...
by Mary | Mar 18, 2014 | Blog, Business, Customer Service, Negotiation, Sales Training
New products are exciting. They give us a reason to call on current customers. We have an excuse to go see them. But what happens when you don’t have a new product to sell? How will your business survive? You picked the low hanging sales opportunities in 2013....
by Mary | Feb 8, 2014 | Blog, Business, Copier Leases, Fair Market Value, Financing, Leasing, Negotiation, Printing and Graphic Arts
Thank goodness, we’re done with that lease negotiation stuff! The equipment is in and working great. “Stick those legal mumbo jumbo contract in a file drawer. Let’s get back to business and make some money.” That is often the command issued from the bridge by the...
by Mary | Jan 14, 2014 | Blog, Business, Copier Leases, Financing, Integrity, Leasing, Negotiation, Printing and Graphic Arts, Sales Training
During December, a commercial printer (“Charles”) called for help. Charles told me about a digital press deal that was too good to refuse. The dealer told him that no one in all of the United States had a deal with pricing this low on such high quality commercial...
by Mary | Oct 7, 2013 | Blog, Body Language, Business, Sales Training
I am not a poker player but occasionally, I find myself drawn to ESPN’s World Series of Poker. I’m fascinated by the player’s body language, even when they wear a hat and sunglasses. Body language never stops. I was surprised to find that Amazon offers 5,682 books...
by Mary | Jul 2, 2013 | Blog, Business, Communication, Customer Service, Inspirational
The curse for many business professionals is a dependence upon email instead of talking to customers by phone or face-to-face. I recently experienced a volley of frustrating emails with a dealer’s service manager. He prefers email to talking. Email use is encouraged...
