by Mary | Nov 12, 2014 | Blog, Body Language, Business, Change, Communication, Integrity, Negotiation
Do you consummate a deal with a handshake? In the Western world, we use a handshake when we initially meet someone or greet a friend. We also shake hands when offering congratulations or expressing gratitude. A handshake conveys trust, respect, balance and equality....
by Mary | Oct 17, 2014 | Blog, Body Language, Communication, Customer Service, Inspirational, Integrity, Negotiation
Bullies are alive and some live in Kansas. Bullies take no hostages and revel in unearned victories. The Fearless Negotiator met her match in the form of a 250 pound, 6’6”’ car repair shop owner and his tow truck cave man accomplice. The mission was to help get a...
by Mary | Jul 11, 2014 | Blog, Business, Communication, Financing, Negotiation
How often do you sign a contract without reading it? You do that for hundreds of reasons. Six Common Excuses: If I delay to allow time to negotiate the contracts, the deal might go away. Been doing business with them for years. They’ve always done what they say...
by Mary | Jul 10, 2014 | Blog, Business, Communication, Customer Service, Integrity
Did you open the doors to your company to serve your employees or to attract loyal customers? Sometimes those two groups appear to be at odds with one another. Choosing between the two may require the wisdom of Solomon to decipher where allegiances lies. Many...
by Mary | Apr 7, 2014 | Blog, Body Language, Business, Communication, Customer Service, Inspirational, Integrity, Negotiation
Mom had a high school education and was a full time homemaker and mother of six. She died at a young age and never saw me apply her business basics and power negotiation lessons. My favorite business seminar came at age 13 when I learned about market research,...
by Mary | Jul 2, 2013 | Blog, Business, Communication, Customer Service, Inspirational
The curse for many business professionals is a dependence upon email instead of talking to customers by phone or face-to-face. I recently experienced a volley of frustrating emails with a dealer’s service manager. He prefers email to talking. Email use is encouraged...
