by Mary | Oct 17, 2014 | Blog, Body Language, Communication, Customer Service, Inspirational, Integrity, Negotiation
Bullies are alive and some live in Kansas. Bullies take no hostages and revel in unearned victories. The Fearless Negotiator met her match in the form of a 250 pound, 6’6”’ car repair shop owner and his tow truck cave man accomplice. The mission was to help get a...
by Mary | Apr 7, 2014 | Blog, Body Language, Business, Communication, Customer Service, Inspirational, Integrity, Negotiation
Mom had a high school education and was a full time homemaker and mother of six. She died at a young age and never saw me apply her business basics and power negotiation lessons. My favorite business seminar came at age 13 when I learned about market research,...
by Mary | Jul 2, 2013 | Blog, Business, Communication, Customer Service, Inspirational
The curse for many business professionals is a dependence upon email instead of talking to customers by phone or face-to-face. I recently experienced a volley of frustrating emails with a dealer’s service manager. He prefers email to talking. Email use is encouraged...
by Mary | Oct 16, 2012 | Blog, Body Language, Inspirational, Integrity, Professional Speaking
I am back and excited to blog again. I apologize to my friends and followers that I have been away from writing for eighteen months. On a personal note, my husband and I finally decided to downsize. He had another major surgery in April of this year. We are heading...
by Mary | Jun 7, 2010 | Blog, Business, Computers and IT, Inspirational, Leasing, Negotiation, Printing and Graphic Arts
How do I know that my workshops are making a difference in people’s lives? That what I teach helps companies save money and time? Because I hear from participants who share their success stories. This week’s Rock Star student is Melanie, the director of...
by Mary | Feb 25, 2010 | Blog, Business, Inspirational, Marketing
Does your company have a Delores or Frank? The “Undercover Boss” wants to know. If you haven’t checked out the new TV show “Undercover Boss,” you’d better! It’s on CBS Sunday at 8:00 pm CST. Joe DePinto, CEO of 7-Eleven, went undercover to learn about the heart and...
