by Mary | Jul 10, 2014 | Blog, Business, Communication, Customer Service, Integrity
Did you open the doors to your company to serve your employees or to attract loyal customers? Sometimes those two groups appear to be at odds with one another. Choosing between the two may require the wisdom of Solomon to decipher where allegiances lies. Many...
by Mary | Apr 7, 2014 | Blog, Body Language, Business, Communication, Customer Service, Inspirational, Integrity, Negotiation
Mom had a high school education and was a full time homemaker and mother of six. She died at a young age and never saw me apply her business basics and power negotiation lessons. My favorite business seminar came at age 13 when I learned about market research,...
by Mary | Jan 14, 2014 | Blog, Business, Copier Leases, Financing, Integrity, Leasing, Negotiation, Printing and Graphic Arts, Sales Training
During December, a commercial printer (“Charles”) called for help. Charles told me about a digital press deal that was too good to refuse. The dealer told him that no one in all of the United States had a deal with pricing this low on such high quality commercial...
by Mary | Nov 7, 2012 | Blog, Business, Copier Leases, Customer Service, Entrepreneurship, Financing, Integrity, Leasing, Negotiation
Trash talk. Bad mouth. Speak ill of. Insult. The Dozens (as defined in Wikipedia: The Dozens is a contest of personal power: wit, self-control, verbal ability, mental acuity, and toughness). Whatever you call it, don’t do it. Word games may end in court and attorneys...
by Mary | Oct 16, 2012 | Blog, Body Language, Inspirational, Integrity, Professional Speaking
I am back and excited to blog again. I apologize to my friends and followers that I have been away from writing for eighteen months. On a personal note, my husband and I finally decided to downsize. He had another major surgery in April of this year. We are heading...
by Mary | Oct 15, 2010 | Blog, Business, Computers and IT, Copier Leases, Customer Service, Financing, Integrity, Leasing, Negotiation, Printing and Graphic Arts
I couldn’t believe my ears. The equipment manufacturer’s sales representative said, “Mary, What’s the big deal? Everyone including my boss knows about this little ‘arrangement.’ We do what we have to do to make the sale.” A New York City commercial printer was...
