by Maryspeaks | Jun 27, 2016 | Blog, Business, Communication, Customer Service, Entrepreneurship
Have you tucked in your hottest prospects so they’ll have a calm, restful weekend? Years ago, one of my managers asked me this exact question before a 3-Day Weekend. The question left me confused. I can’t tuck them in, I live in Kansas and they’re in Colorado, Texas,...
by Maryspeaks | Jun 9, 2016 | Blog, Business, Communication, Negotiation
Twenty-eight years ago, I made the decision to negotiate more often. At that point in my career, I rated my negotiation skills as a 3 or4 on a 10-Scale. Bargaining for more was an occasional thing. I did not come from a family of negotiators, although for a very short...
by Maryspeaks | Sep 29, 2015 | Blog, Business, Change, Communication, Entrepreneurship
The popular belief is that everyone dislikes change. Then why do CEO’s, small and mid-size business owners send managers, supervisors and sales staff to workshops, trade shows and conferences? For many,Fall is the commencement of the trade show season. Companies...
by Maryspeaks | Jun 29, 2015 | Blog, Business, Communication, Computers and IT, Copier Leases, Customer Service, Financing, Negotiation
How often do you read a Software Agreement before accepting the terms and conditions? I bet few of us stop to read any Terms of Service before we download a new AP and agree to the terms and conditions, without ever wondering what they say. We are an impatient...
by Maryspeaks | May 5, 2015 | Blog, Body Language, Business, Communication, Integrity
Even though your client is smiling when you walk in the door, can you tell if they’re truly pleased to see you? When is a smile not a real smile? It’s important to decipher when someone is pleased that you’re there or secretly hope your visit is brief and you are out...
by Maryspeaks | Apr 13, 2015 | Blog, Business, Change, Communication, Negotiation
Twenty-eight years ago, I made the decision to negotiate more often. At that point in my career, I rated my negotiation skills as a 3 or4 on a 10-Scale. Bargaining for an occasional thing. I did not come from a family of negotiators, although for a very short time, my...
